Terms & Conditions
Refunds & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds for purchases made Online.
At Captivating Interiors, we offer a replacement or refund for any item which arrives broken or damaged due to the shipping process. We require written notice within 3 working days of your item arriving, with photo/s of any damage. Please email this information to firstname.lastname@example.org.
Return shipping/postage will be covered by Captivating Interiors.
Captivating Interiors will not offer a refund for change of mind or incorrect choice for online purchases.
If the product is not faulty or damaged, but you would like to exchange the item or receive a Gift Voucher for the value of the item, shipping/postage costs will be covered by the customer.
The following apply to these Terms and Conditions.
Business Days means a week day in which trading banks are open for the transaction of banking businesses in Melbourne, Australia.
Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form or the Website.
Delivery Agent means any nominated third party delivery or shipping company for Captivating Interiors.
Delivery Fee means the fees charged for the delivery of Goods in accordance with clause 12.3 , as amended from time to time.
Goods means the items offered for sale, described or displayed on the Website.
GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statue, regulation, order or rule, any government ordinance or by-law, any governmental agency’s rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by you to purchase Goods from Captivating Interiors in accordance with these Terms and Conditions.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
Price means the purchase price of each Good as specified on the Website (including GST).
Special Delivery Fee means the Delivery Fee charged for goods that require special delivery.
Terms and Conditions means these terms and conditions, as amended from time to time.
Website means http//www.captivatingdesign.org
Placing Orders for Goods
You may place an Order through the Website by submitting the electronic Order form on the Website.
In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfil your Order. Captivating Interiors will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you.
You also agree to obtain consent to provide Captivating Interiors any personal details for nominated recipients of gifts.
You may Order from Captivating Interiors if you are aged 16 years or over, have an active email account and a telephone number at which you can be easily contacted.
Once you submit your Order, cancellations of your Order or changes to the Goods in your Order cannot be made (unless changes to the Order are made by agreement with Captivating Interiors and any cancellations are otherwise in accordance with these Terms and Conditions). However, we will allow you to return Goods in accordance with these Terms and Conditions. You must check your Order carefully prior to submitting your Order with us.
Where you place consecutive or separate Orders for Goods, we cannot consolidate the Orders into one. A separate Delivery Fee will apply to each Order.
You will be provided with an automatic Order number upon submission of your Order to the Website. The Order number is required when contacting Captivating Interiors Customer Service in relation to your Order.
You agree to make your own enquiries to verify information provided and to assess the suitability of Goods before you order the Goods.
Cookies are small pieces of information that your browser stores on your computer hard drive.
If you disable cookies on your web browser, you may not be able to fully experience all features of the Captivating Interiors Website.
Accuracy of communications
You are exclusively responsible for ensuring that all communications, whether in writing or in electronic or paper form, sent by you using the Website are true, complete and accurate.
If you are or ought reasonably to be aware that a communication has been corrupted, you must re-transmit or re-send that communication as soon as practicable after becoming aware or having the reasonable apprehension that the communication has been corrupted, together with a clear indication that it is a corrected communication.
To the fullest extent permitted by any applicable laws, Captivating Interiors hereby excludes and takes no responsibility and will not be held liable for any errors, omissions or misstatements on or related to the Website.
Shipping and Delivery
Captivating Interiors uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address to be supplied to the Delivery Agent for the purpose of delivering your Goods.
Delivery is restricted to the Delivery Agent’s pre-defined delivery area (Australia)
The following outlines the Delivery Fees for Captivating Interiors Orders:
Standard Delivery Fee: Depends of weight and size of Item.
Special Delivery Fee: There may be an increase in the Delivery Fee payable by you in relation to an Order if:
(a) your Order is split and requires multiple deliveries due to the quantity or size of the Goods in your Order being large such that Captivating Interiors will be required to package Goods separately; or
(b) delivery of your Order otherwise incurs additional charges.
We will notify you of any change to the Delivery Fee for your Order, and if you do not wish to continue with your Order, you may cancel your Order.
Estimated Delivery Time Frames
Subject to this clause and the Delivery Agent, Captivating Interiors aims to dispatch an Order from our warehouse on the next business day (outside special sale events).
Our Delivery Agent provides a delivery estimate of:
5-9 business days Australia wide for capital cities and surrounding suburbs
We cannot guarantee that Orders that are split under clause 12.3 will be delivered on the same day.
From time to time, Captivating Interiors and Captivating Interiors’ Delivery Agent may not be able to achieve the delivery time frames. You acknowledge and agree that notwithstanding anything else in this clause:
(a) Captivating Interiors cannot guarantee that delivery will occur in the delivery time frames;
(b) delivery time frames may change from time to time due to unforeseen circumstances; and
(c) Captivating Interiors is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery by Captivating Interiors’ Delivery Agent.
During major sales events and other periods of peak delivery (for example Christmas) Orders may experience delivery delays.
General Terms for Delivery
Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.
If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be over 16 years of age at the time of delivery and capable of receiving delivery on your behalf, and you agree that our Delivery Agent will be entitled to rely on the appointed representative’s instructions as if they were your own instructions.
You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you or your representative refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay any associated fees for redelivery.
If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the Goods from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.
If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If the Goods are not as ordered, there are Goods missing or there is obvious damage to the Goods due to transit, you must contact Captivating Interiors Customer Service within 7 Business Days.
Insurance and express delivery is not available in respect of your Order.
Authority to Leave By ticking the box to authorise the delivery to be left without signature you hereby authorise Captivating Interiors to arrange for your Order to be delivered and to be left at the shipping address without requiring a signature for its delivery, and hereby acknowledge and agree that only confirmation of delivery by Captivating Interiors’ Delivery Agent will be obtained in order to satisfy proof of delivery. Captivating Interiors will not replace or refund items which you authorise to be left without signature.
Title and Risk
We retain ownership of Goods you Order until payment is received in full for those Goods together with the Delivery Fee and other charges.
Risk in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.
Unless provided for under these Terms and Conditions, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you must carefully check that your Order is accurate before you submit it to us. You will, however, be able to return Goods in accordance with these Terms and Conditions.
Where we reject or cancel your Order under these Terms and Conditions, and your payment for the Goods has already been processed, we will refund the Price of the Goods to you in accordance with these Terms and Conditions. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Captivating Interiors is not liable with respect to any loss (consequential, direct or indirect) you or any third party might suffer as a result of any delay in processing or paying your refund.
You may stop using the Website at any time for any reason.
We may suspend or limit your access to the Website in our absolute discretion without notice or liability to you for any reason including:
- if you breach any one of these Terms and Conditions;
- if we are required to do so by applicable law;
- if you use the Website for any activities which breach any applicable laws, regulations, standards or codes, or infringe a third party’s rights or privacy;
- if you tamper with, hinder the operation of or make unauthorised modifications to the Website including the storage or transmission of any virus or disabling feature to the Website;
- if you make any fraudulent, speculative or vexatious enquiries;
- if you provide false information when using the Website;
- if you attempt to do any of the above acts or permit or assist another person to do any of the above acts.
Captivating Interiors reserves the right to, at its discretion, terminate these Terms and Conditions and your access to and use of the Website:
(a) for Captivating Interiors’ convenience, at any time, upon provision of notice to you;
(i) if Captivating Interiors reasonably believes that you have breached any of these Terms and Conditions, and that breach is not capable of immediate remedy; or
(ii) if you have been provided with notice of the breach, and you have failed to remedy that breach within 7 days (where the breach is able to be remedied).
The exclusions and limitations of liability made by us in these Terms and Condition will survive termination or suspension of your access to the Website.
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